Refund and Cancellation Policy
Last updated October 29, 2026
You can cancel any paid plan at any time. This page explains when your access ends and when we refund.
Cancelling
Owners and Admins can reduce seats, protected users, or managed devices, or cancel an app, in Hub, or email hello@accredconsulting.com. Cancellation takes effect at the end of the current billing period, and you keep access until then. Free plans never need cancelling.
When an Accred Protect plan ends, Protect pauses: no new backups run, and your existing backups are kept for at least 30 days. Start a plan again in that time to resume backups. When an Accred Devices plan ends, Devices pauses and your data stays.
Refunds
| What you bought | Refund |
|---|---|
| Monthly seats | No refund for the current month; you are not billed again after cancelling. |
| Annual seats | Full refund if you cancel within 30 days of the first annual payment. After that, no refund for the rest of the term. |
| Accred Protect or Accred Devices, monthly | No refund for the current month; you are not billed again after cancelling. |
| Accred Protect or Accred Devices, annual | Full refund if you cancel within 30 days of the first annual payment. After that, no refund for the rest of the term. |
| Accred Protect or Accred Devices free trial | No card is taken, so there is nothing to refund. |
| Migration licenses | Unused licenses are refundable within 30 days of purchase. Licenses already used for a migrated object are not refundable. |
| Expanded Assess assessment ($99) | Full refund on request within 14 days of purchase. |
If we end a paid feature or terminate for our convenience, we refund the unused part of any prepaid fee. Approved refunds go back to the original payment method within 10 business days.
Questions
Email hello@accredconsulting.com with your organization name and what you would like to change.